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Returns

Returns and Exchanges

 

  • Complete the online Return Form, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Make sure you indicate the item(s) being returned and the Reason.


  • We will notify you via email when your exchange has been received and processed.
  •  
  • We will process your exchange shipment within 7 days of receipt.
     
  • If the requested item for exchange is not available, we will credit your DragRacingHeaven.com account for the amount of the return.
     

General: All returns must be preauthorized. All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. These amounts will be deducted from the original amount billed and the remaining balance will be credited to your account. We do not give cash refunds unless you received a defective item.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange unless the change in size includes a fee (example- XL to 2xl +3.00). We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: When getting return authorization please include instructions for exchanges or information from email contact with customer service.

 

DragRacingHeaven.com
909 N. 9th St.
Clear Lake, IA 50428

Email: info@dragracingheaven.com